A simple way of handling things together a support group IT must keep track of Cowtacular is a simple way to manage things in common an IT support group must keep track. The system is entirely designed with simplicity in mind so you can spend less time planning and configuring the system and more time helping your clients. This software is designed for smaller IT groups that manage less than 1000 devices.Dashboard - upon login, users are Greated with a dash of tickets in the system l '. The system can be configured to automatically generate tickets when hardware devices is changed as a result of an audit or a new software magically appears on the ticket machine - How do you know what your users need? How do you know how long your technology is working? How did you solve this problem last month? These are things that the ticketing system aims to solve. Email alerts are automatically sent to the user and related technicians when tickets are added, updated and closed. Users can also add comments and notes information to themselves and to see the status and comments. Inventory - What computers exist in this country on your network? Which computers have software installed X? What is the MAC address of the computer there? These are some questions that the party inventory system designed to meet. Inventories can be done by hand or via a simple logon script. The devices can be searched, updated and marked as deleted. You can also add custom fields for tracking devices for additional data that your organization deems appropriate. Licensing - track software licenses you own is not an easy task. Especially if you have multiple types of software that you bought at different times. The licensing system will allow you to track licenses as they are purchased and join in a scanned image or pdf file to this license as proof. You can also see a Birds Eye view, including pieces of software are out of compliance. Administration - The administration system is supposed to be simple. There is a concept of groups that represent ownership of tickets, equipment and licenses. Ticket categories allow you to quickly determine which technician (s) are responsible for which bills. All messages are customizable.