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iHelpdesk for Linux Version 2.2 Build 1530

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Publisher's description

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.

Benefits:
Improve Customer Service perception and satisfaction.
Increase accessibility through a single point of contact, communication, and information.
Increase productivity of support staff by automating processes, policies, and tasks.
Improve Teamwork and communication.
Reduce IT support costs.

Major features:

Email Management

Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.

Request & Problem Management

Label, categorize, track requests and problems.

Self-Service Portal
Users can manage service requests via the customer portal.

 
Tags: Help Desk Issue Tracker Improve Service Quality Helpdesk Issue Tracker Ihelpdesk For Linux

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Software Info ID:717410

  • Last Updated March 17, 2011
  •    File Size65.3M
  •  OS SupportLinux
  •    LicenseFree
  •   PublisheriReasoning Inc.

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