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Publisher's description
iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.
Benefits:
Increase accessibility through a single point of contact, communication, and information.
Increase productivity of support staff by automating processes, policies, and tasks.
Improve
Reduce IT support costs.
Major features:
Email Management
Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.
Request & Problem Management
Label, categorize, track requests and problems.
Self-Service Portal
Users can manage service requests via the customer portal.